Reference

How 11zz Handles Your Personal Information

This Privacy Policy covers what data 11zz collects when you open an account, make a deposit through bKash, Nagad, or Rocket, and use our platform — and exactly how that data is stored and protected.

Account data kept securebKash, Nagad, Rocket transaction recordsNo data sold to third partiesYour right to access or deleteSSL-encrypted storage

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across every part of the platform — registration, login, deposits, and withdrawals. Your bKash, Nagad, and Rocket payment details pass through encrypted channels and are never stored as plain text on our servers. Account sessions are monitored for unusual login patterns, and we use one-time PIN verification when an unfamiliar device attempts access. Cookies on 11zz track your session state and preferences only — they are not used to build advertising profiles or shared with ad networks.

SSL Encryption

All data moving between your device and our servers travels over SSL. This covers every login, deposit step, and withdrawal request you make through your account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. No advertising or cross-site tracking cookies are placed.

Data Retention

Your account data is kept while your account is active. After closure, we retain minimal records for the period required by applicable rules, then delete them.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions — never with advertisers or unrelated commercial partners.

What We Collect and Why We Need It

11zz Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 11zz, we collect the information you provide at registration — your name, email address, phone number, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also record transaction data linked to deposits and withdrawals so

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we can verify payments and resolve any disputes on your wallet. Device data — browser type, IP address, and session timestamps — is logged automatically to protect your account from unauthorised access. We do not collect more than we need. Payment rail data from bKash, Nagad,
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and Rocket is used solely for transaction verification and is not shared with unrelated third parties. If you contact our support team, the conversation record is stored against your account so follow-up is coherent and fast. Data is retained for as long as your account is
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active and for a period after closure as required by applicable rules. Your eligibility to hold an account with us depends on your local law and the eligible regions we serve. If you are unsure whether the platform is available where you are, check your local
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regulations before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We respond to all privacy-related requests through the channels below. Have your registered phone number or email address ready so we can verify your identity before processing any data request.

Common Questions About Your Privacy on 11zz

These are the questions we hear most often from account holders about how their data is stored, who can see it, and how to exercise their rights. If your question is not covered here, contact us through live chat or email.

We collect your name, email, phone number, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged automatically for account security purposes.

Payment data is shared only with the payment processor handling your transaction. We do not pass your bKash, Nagad, or Rocket details to advertisers or unrelated third parties.

Log in and use the Help section to submit a data access request, or contact us by email with your registered phone number. We verify your identity before releasing any account data.

Yes. Submit a deletion request through the Help section or via email. We will remove your personal data after the minimum retention period required by applicable rules has passed.

We use session and preference cookies only — no advertising trackers. You can manage cookie settings in your browser, though disabling session cookies may affect how your account login works.

The data we collect is the same across all supported regions. Whether you access from Dhaka or elsewhere, the same privacy practices apply. Eligibility to hold an account depends on local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 11zz Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Use

Data Retention

Third-Party Sharing

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on 11zz

01 What personal data does 11zz collect when I open an account?

02 Is my bKash or Nagad payment data shared with anyone?

03 How can I request a copy of my personal data?

04 Can I ask 11zz to delete my account data?

05 What cookies does 11zz use and can I turn them off?

06 Does 11zz collect data differently depending on my location in Bangladesh?

Privacy Policy

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