Reference

Know Where You Stand with 11zz

Access to 11zz and its services depends on your local law and eligible regions in Bangladesh. These terms set out your rights, our obligations, and the conditions that govern every account, deposit, and withdrawal you make through bKash, Nagad, or Rocket.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket coveredPolicy updates notified
11zz Know Where You Stand with 11zz
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take account security and data handling seriously. Your personal information is held only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account through our support channel. Cookies on the platform are used for session management and fraud prevention — not for selling your data to third parties.

Data Retention We keep your account data only for as long as legally required or while your account remains open and active.
Cookie Use Cookies manage your login session and help us detect unusual account activity; no data is sold to third parties.
Account Security Two-step verification is available on your account settings page; we strongly recommend enabling it for wallet-linked accounts.
Request Your Data Contact support to request a copy of your data, correct a record, or ask about account closure and data deletion.
POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how these terms apply to your account, or need to request a policy document, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with policy or account questions.

Email Support

Send detailed legal or account queries to our support address; we respond to policy questions in writing.

Help Centre

Our help centre covers account terms, verification steps, and policy FAQs you can check before contacting us.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice.

Access depends on your location and local regulations. We do not determine eligibility for you — check what applies in your area before opening an account.

We may suspend or permanently close accounts that violate our terms. You will be notified through your registered contact, and any verified balance may be returned subject to review.

Contact our support team with your account details and a written data request. We will respond within the timeframe set out in our privacy policy.

Yes. Submit a closure request through support. We will process it and delete data that is not required to be retained under applicable law.

Raise a dispute through our support channel within the period stated in the full policy. Include your transaction reference and the wallet used — bKash, Nagad, or Rocket.

We notify account holders via the contact method on file when terms are updated. Continuing to use the platform after an update means you accept the revised conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.